Cancellation Policy

At Yalani, we understand that sometimes plans change. Our goal is to make order cancellations as easy and transparent as possible. Please review the following terms regarding order cancellations before completing your purchase.

1. Order Cancellation Window.

1. You may cancel your order within 24 hours of placing it, provided that it has not yet been processed or shipped.
2. Once an order has been shipped or is marked as “Processing,” it cannot be canceled.
3. In such cases, you may initiate a return after receiving your order and returning goods received in good condition will depend on the seller (see our [Return Policy])

2. How to Cancel an Order.

To cancel an eligible order:

1. Log in to your account and navigate to My Orders.
2. Select the order you wish to cancel and click Cancel Order.
3. If online cancellation is unavailable, please contact our Customer Support team immediately at info@yalani.com or call our toll-free line 322.
4. You will receive an email confirmation once your cancellation has been successfully processed.

 Important: Delays in contacting us may result in the order being processed before cancellation can occur.

3. Refunds for Canceled Orders.

1. If payment has been captured and the order is successfully canceled before shipping, a full refund will be issued to your originating bank account or mobile money wallet.
2. Refunds will typically appear within 5–7 business days, depending on your payment provider.
3. If your order has already shipped, please refer to our [Return Policy] for instructions on returning the item once it arrives.

4. Pre-Orders and Custom Orders.

1. Pre-orders, made-to-order, and customized products may not be eligible for cancellation once production has begun.
2. Please review product details carefully before confirming your purchase.

5. Store-Initiated Cancellations.

We reserve the right to cancel any order under the following circumstances:

1. The product is out of stock or discontinued.
2. There are payment authorization issues or billing discrepancies.
3. The order violates our Terms of Service (e.g., fraudulent or high-risk activity).

If your order is canceled by us, you will receive an immediate notification and a full refund to your original payment method.

6. Orders That Can't be Canceled.

1. If your order is shipped directly from Yalani and can't be changed, refuse or return the package using our Online Returns Center.
2. If your order is shipped directly from a third-party seller and can't be changed, contact the seller.

7. Contact Us

If you have questions about canceling your order or need assistance, please reach out to our Customer Support team:

1. Email: info@yalani.com
2. Phone: 322
3. Hours: 7:30am to 10pm