Refund Policy

At Yalani, we strive to provide you with the best shopping experience. If you are not fully satisfied with your purchase, we are here to help! Please read our refund policy carefully to understand your rights and our process.

1. Eligibility for Refunds.

To be eligible for a refund, your item must meet the following conditions:

1. The item must be unused, in the same condition that you received it, and in its original packaging.
2. The request for a refund must be made within 10 days from the date of receipt.
3. Proof of purchase (order number, receipt, or email confirmation) is required to process a refund.

2. Non-Refundable Items.

Some merchants may not allow returns once a purchase is completed. For merchants that allow returns certain items cannot be refunded. These include:

1. Products marked as "non-returnable".
2. Downloadable software, digital content, and subscription-based services once accessed.
3. Perishable goods or personal care items such as toiletries, cosmetics, and hygiene products.
4. Products that may pose potential health and safety risks once sold.
5. Products with shipping restrictions
6. Customized products made specifically for you
7. Redeemable products
8. Pet medication products

3. Refund Process.

1. To request a refund, please contact our Customer Support team at info@yalani.com or call 322. Include your order number and reason for the refund.
2. Once we receive your refund request, we will inspect the item and notify you of the approval or rejection of your refund.
3. If approved, your refund will be processed to your original payment method within 3-5 business days. Please note that processing times may vary depending on your payment provider.

4. Exchanges.

1. Please note that some merchants may not allow exchanges of products once a purchase is completed.
2. If you prefer to exchange your item for a different size, color, or product, exchange should be requested within 15 days from the date of purchase.
3. For exchanges, the item must meet the same conditions as a refund (unused and in original condition).
4. If the new item has a different price, you may be required to pay or receive a refund for the price difference.

5. Return Shipping.

1. You will be responsible for the cost of return shipping, except in cases where the item is defective or damaged upon arrival.
2. Shipping fees are non-refundable unless the return is due to an error on our part or if the item is defective.

6. Damaged or Defective Items.

1. If your item arrives damaged or defective, please contact us within 7 days of delivery. We will either provide a full refund or send you a replacement, based on your preference and product availability.
2. In some cases, we may request photographic evidence of the damage or defect before processing a refund or exchange.

7. Refunds to Credit Cards.

1. If your refund is processed to a credit card, please note that it may take up to 10–15 business days for the refund to appear on your statement, depending on your bank or credit card provider.

8. Unintended Item(s) in My Return.

If you accidentally sent the wrong item to Yalani, please contact  info@yalani.com or call 322 as soon as possible. Note that we may not be able to locate mistakenly sent items and are unable to provide compensation in these cases. Yalani does not store items sent in error and will handle (and/or dispose) such items at our discretion.

9. Late or Missing Refunds

If you haven't received your refund within the stated time frame, please:

1. Check your bank account again.
2. Contact your credit card company (it may take some time before the refund is officially posted).
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you've done all of this and still have not received your refund, please contact us at info@yalani.com or call 322.

Contact Us

If you have any questions or need further clarification regarding our refund policy, feel free to contact us at:

1. Email: info@yalani.com
2. Phone: 322

Note:

Yalani offers a convenient return service for reasonable use by our customers. Should customers abuse this service, we may adjust its availability. For any return, Yalani may require additional information and documentation (such as National IDs and Passports ) during the processing of a return to help determine whether to provide a refund/replacement. Yalani reserves the right to take additional actions to prevent fraud or abuse (including denial of returns, refunds or exchanges, or, imposing return fees). Yalani may modify this policy at any time.