Privacy Policy

At Yalani, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website yalani.com, make a purchase, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect.

We collect several types of information to provide and improve our services:

a. Personal Information.

When you create an account, make a purchase, or contact us, we may collect the following personal information:

1. Name
2. Email address
3. Billing and shipping address
4. Phone number
5. Payment information (processed securely via third-party payment gateways)
6. Account login details (username and password)

b. Non-Personal Information.

We may also collect non-identifiable data such as:

1. Browser type and version
2. Device information (IP address, operating system, device model)
3. Website usage data (pages visited, time spent, referring URLs)
4. Cookies and tracking data (see Section 6: Cookies)

2. How We Use Your Information.

We use your information to:

1. Process and fulfill your orders
2. Communicate order updates and shipping details
3. Manage your account and provide customer support
4. Improve our website, products, and services
5. Send you promotional offers and newsletters (only with your consent)
6. Detect and prevent fraud or unauthorized transactions
7. Comply with legal obligations

3. How We Share Your Information.

We do not sell your personal data. However, we may share information with trusted third parties to operate our business effectively, including:

1. Payment processors (e.g., EFT)
2. Shipping partners (e.g., Speed Courier)
3. Service providers (e.g., marketing tools, analytics platforms)
4. Legal authorities, if required by law or in response to valid legal requests

All third-party partners are required to handle your data securely and use it only for the intended purpose.

4. Data Retention.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

1. Account data is retained until you request deletion.
2. Transaction data is retained as required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

1. All payment transactions are encrypted.
2. We do not store full payment card details on our servers.
3. Access to your data is restricted to authorized personnel only.

Despite these safeguards, please note that no method of transmission over the Internet is completely secure. Make sure you do not share  your account credentials with anyone.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience.

Cookies help us:

1. Remember your preferences and login details
2. Track your shopping cart
3. Analyze website performance and user behavior

You can choose to disable cookies through your browser settings, but some parts of our site may not function properly as a result.

7. Your Rights and Choices

You may have the right to:

1. Access and obtain a copy of your personal data
2. Request correction or deletion of your information
3. Withdraw consent for marketing communications
4. Request data portability

8. Third-Party Links.

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices or content of those third-party websites.

9. Children’s Privacy.

Yalani services are generally not available for children under 18, and minors may use services only with parental or guardian involvement. 

10. Regulatory Compliance.

Yalani supports strong privacy laws, such as the Data Protection  Act, Consumer Protection Act and the Competition and Fair Trading Act, and incorporates privacy-by-design principles across all services.

11. Updates to This Policy.

We may update this Privacy Policy from time to time. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: info@yalani.com

Phone: 322

Address: Any NBS Bank Branch